ServiceNow upgrade set for 11:30 p.m., Saturday, Jan. 7
IT Service Portal & Knowledge Base intermittently unavailable for up to three hours
What you can expect
During the ServiceNow upgrade, you may experience intermittent access to:
- The IT Service Portal (uc.edu/ithelp) to submit a ticket for IT help or request an IT service.
- How-to articles in the IT Knowledge Base (kb.uc.edu)
You will have access to 24/7 Canvas Support: