ServiceNow upgrade set for 11:30 p.m., Saturday, Jan. 7

IT Service Portal & Knowledge Base intermittently unavailable for up to three hours

The IT Service Portal (uc.edu/ithelp) and Knowledge Base (kb.uc.edu) may be intermittently unavailable from 11:30 p.m., Saturday, Jan. 7, until 2:30 a.m., Sunday, Jan. 8, during a planned ServiceNow upgrade.

What you can expect

During the ServiceNow upgrade, you may experience intermittent access to:

  • The IT Service Portal (uc.edu/ithelp) to submit a ticket for IT help or request an IT service.
  • How-to articles in the IT Knowledge Base (kb.uc.edu)

You will have access to 24/7 Canvas Support:

  • Our eLearning Support team provides around-the-clock assistance with Canvas and other tools within Canvas.
  • Call us: Dial 513-556-HELP (4357) or 866-397-3382 from your personal phone. Or, dial 6-HELP (4357) from a university phone on campus. Then, select option 3. 

If you experience any continuing issues following this maintenance window, please contact the IT Service Desk.

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