Forbes: Fielding common reactions to assessment results

UC management professor explains how to turn feedback into productive conversations

Assessments are a key instrument for coaches, leadership and development personnel, and many other human capital professionals, according to Scott Dust, PhD, associate management professor at the Carl H. Lindner College of Business.


Scott Dust, associate management professor at the Carl H. Lindner College of Business.

Dust wrote in Forbes that when completed correctly, assessments can be “incredibly useful for helping individuals become more self-aware and, in turn, grow and develop.”

However, Dust noted that the assessment takers’ reactions to assessment results can vary, outlining a trio of popular responses and how to field those reactions to spurn fruitful conversation.

“Those interested in leveraging the power of assessments typically focus on the content of the assessment: the dimensions, outcomes and the like. This is just a starting point,” Dust wrote. “The biggest opportunity for self-awareness and growth lies in the ability to help individuals engage in rich and dynamic self-reflection. Monitor the assessment taker’s reactions and proceed accordingly.”

Read more in Forbes.

Featured image courtesy of Unsplash.

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