Limited IT support offered during winter season days
The IT Service Desk, powered by Digital Technology Solutions (DTS), will be closed from Sunday, Dec. 22, 2024, through Wednesday, Jan. 1, 2025, during the university’s Winter Season Days closure.
The Service Desk will resume normal operations Thursday, Jan. 2, 2025.
Go to the Passwords page on uc.edu for info about passwords and two-factor authentication with Duo. You’ll also find helpful how-to instructions in the IT Knowledge Base. We’ve linked directly to a few of them below.
24/7 Support for Canvas and tools within Canvas will be available throughout Winter Season Days.
- Call us: Dial (513) 556-HELP (4357) or (866) 397-3382 from your personal phone. Dial 6-HELP (4357) from a university phone on campus. Then, select option 3.
- Start a chat support session in Canvas: Click the “Help” icon in the left-hand navigation menu and select “Chat With Canvas Support.”
Related Stories
UC student breaks world record in competitive speedcubing
December 19, 2025
UC computer science student Sujan Feist set a new world record in speedcubing at competition this month in Coshocton, Ohio. Feist is the reigning world champion in the 2x2 division.
Bazinga! UC physicist cracks ‘Big Bang Theory’ problem
December 19, 2025
A physicist at the University of Cincinnati and his colleagues figured out something two of America’s most famous fictional physicists couldn’t: theoretically how to produce subatomic particles called axions in fusion reactors.