Limited IT support offered during winter season days
The IT Service Desk, powered by Digital Technology Solutions (DTS), will be closed from Sunday, Dec. 22, 2024, through Wednesday, Jan. 1, 2025, during the university’s Winter Season Days closure.
The Service Desk will resume normal operations Thursday, Jan. 2, 2025.
Go to the Passwords page on uc.edu for info about passwords and two-factor authentication with Duo. You’ll also find helpful how-to instructions in the IT Knowledge Base. We’ve linked directly to a few of them below.
24/7 Support for Canvas and tools within Canvas will be available throughout Winter Season Days.
- Call us: Dial (513) 556-HELP (4357) or (866) 397-3382 from your personal phone. Dial 6-HELP (4357) from a university phone on campus. Then, select option 3.
- Start a chat support session in Canvas: Click the “Help” icon in the left-hand navigation menu and select “Chat With Canvas Support.”
Related Stories
UC doctoral student shares his journey with Spectrum News
July 27, 2026
UC doctoral student Amota Ataneka spoke with Spectrum News about his educational journey. Ataneka, a native of the Pacific island nation of Kiribati, is one of 35 emerging scholars across the United States to win the National Academy of Education/Spencer Dissertation Fellowship.
How scammers can persuade you with AI
July 27, 2026
Spectrum News recently dove into how cloning voices with artificial intelligence is making it easier to scam people over the phone. The news outlet spoke with Kimberly Hyun, assistant professor of marketing at UC’s Lindner College of Business, to examine why AI is making it so much easier to trick people.
Decade of discovery
July 27, 2026
Every summer, UHP Discover has connected undergraduate students in the University Honors Program (UHP) to a unique array of opportunities in original interdisciplinary research. This year, the program celebrates its 10th anniversary.