IT maintenance may affect access to select systems

Some IT service interruptions are possible from 8 to 10 p.m. Jan. 19

Students, faculty and staff may experience periods of intermittent access to some IT services and systems from 8 to 10 p.m., Friday, Jan. 19, during a planned IT maintenance window.

What’s happening

Digital Technology Solutions (DTS) will upgrade the university’s SQL database production environment during a planned IT maintenance window from 8-10 p.m., Friday, Jan. 19. This necessary upgrade will enhance the security of the overall SQL database environment.

What you can expect

Many commonly used services including Canvas and Microsoft 365 (OneDrive, Outlook email, etc.) will be available throughout the maintenance window.

You may experience brief interruptions to select IT services and online systems affected by the database migrations associated with the planned SQL upgrade.

Affected Systems

Affected systems may include, but are not limited to, the following:

  • AiM-Work Control
  • Animal Operations Research Administration Portal (AOPS)
  • Animal Protocol Research Administration Portal (IACUC)
  • Annual Performance Review System
  • Clermont Aviation
  • College of Medicine Effort Reporting
  • Digital Accessibility Gateway
  • eCurriculum – including web pages that display eCurriculum data
  • ELCE/PAL (Co-op 2.0 system)
  • eProfessional – including web pages that display eProfessional data
  • Electronic Reappointment and Tenure (eRPT)
  • Faculty Recruitment System
  • GAMMA - Radiation Safety
  • Homepages (cPanel)
  • Human Subjects Research Administration Portal (IRB)
  • MetroCard Registration
  • Outside Activity Report
  • Research Directory
  • Summer Undergraduate Research Fellowships (SURF)
  • UC Directory (Online faculty/staff directory)
  • UC Treasury Portal (UCT Portal for credit memo processing, PCI compliance, personal service contracts)

Need help?

If you experience issues following this necessary IT maintenance window, please contact the IT Service Desk.

  • Submit a ticket.
  • Or call us.
    • From a personal phone, dial 513-556-HELP (4357) or 866-397-3382; select option 2.
    • From a university phone on campus, dial 6-HELP (4357); select option 2. 

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