August 4 ServiceNow upgrade to enhance UC DTS Service Portal
University of Cincinnati Digital Technology Solutions will release key updates to the UC DTS Service Portal aimed at improving the experience for students, faculty, and staff. Updates to the portal, powered by ServiceNow, will go live Monday, Aug. 4, before the start of the fall semester.
The release includes improvements to the look and feel of the UC DTS Service Portal homepage (uc.edu/ithelp) and email notifications sent from the IT Service Desk at ituc@service-now.com as well as a new feedback function.
“The UC DTS Service Portal is our front door, and we’re working hard to roll out the welcome mat for the start of fall semester,” said UC Vice President & Chief Digital Officer Bharath Prabhakaran. “These updates are designed to streamline access to IT services, reduce confusion, and deliver the university community a more intuitive digital experience.”
What you can expect
UC DTS Service Portal Homepage
The UC DTS Service Portal, found at uc.edu/ithelp, functions as the central hub to report technical issues, submit IT service requests, search the IT Knowledge Base, and connect to UC Password Self Service to manage your password.
The Aug. 4 updates will bring a refreshed interface and new features designed to make navigating and managing IT needs easier and more personalized for UC students, faculty and staff.
Sign into the portal with your UC username and password to view them.
- My Favorite Links: Add links to other UC systems outside of the portal. The new version of the portal includes a pinned link to GetIT for faculty and staff.
- My Favorite Items: Add links to places you regularly visit in the portal.
- Announcements: IT-related updates and notifications about system maintenance, changes, improvements etc.
- My Incidents and Requests: View the status of your open tickets.
Service Portal Notifications
The UC DTS Service Portal keeps you informed about the status of your ticket with auto-generated email notifications sent from the IT Service Desk at ituc@service-now.com.
Beginning Aug. 4, the notifications will feature a uniform UC-branded look, improved readability with natural language messaging and clearer headers and footers to help you easily identify legitimate communication about your ticket.
Share your feedback!
Select the feedback button on the right side of the portal after you sign in. Your suggestions will help inform future improvements.
Need help?
Contact the IT Service Desk.
- Submit a ticket.
- Or, call us.
- From a personal phone, dial 513-556-HELP (4357) or 866-397-3382; press 2.
- From a university phone on campus, dial 6-HELP (4357); press 2.
Related Stories
Cincinnati sees record rainfall in weekend deluge
July 21, 2026
The Cincinnati Enquirer talks to UC College of Engineering and Applied Science Associate Professor Patrick Ray for context about a July 17 rainstorm that dumped a record amount of rain on parts of Cincinnati.
Putting preschool into perspective
July 20, 2026
Preschool and childcare can be difficult to navigate for parents, as Spectrum News 1 Ohio recently reported. Waitlists are long, and factors like cost, location and transportation can limit options. According to a recent study published by The Annie E. Casey Foundation, only 41% of 3- to 4-year-olds in Ohio were enrolled in preschool between 2020 and 2024 — a 4% decrease from pre-pandemic numbers. For University of Cincinnati early childhood education faculty member Chad Nunamaker, that statistic has caveats.
Engineering magnets for a cleaner future
July 20, 2026
The United States is heavily reliant on imported rare-earth materials to make permanent magnets. Ugochukwu Philip Ochieze, materials science student at the University of Cincinnati, is studying how to use common materials to create permanent magnets, eliminating the need for expensive and scarce rare-earth materials. Pursuing his PhD, Ochieze was named Graduate Student Engineer of the Month by the College of Engineering and Applied Science.