Limited IT support offered during winter season days
The University of Cincinnati's IT Service Desk, powered by Digital Technology Solutions (DTS), will be closed from Dec. 24, 2025, through Thursday, Jan. 1, 2026, during the university’s Winter Season Days closure.
The Service Desk will resume normal operations Friday, Jan. 2, 2026.
Need help with passwords or Duo 2FA?
Go to the Passwords page on uc.edu for info about passwords and two-factor authentication with Duo. You’ll also find helpful how-to instructions in the IT Knowledge Base. We’ve linked directly to a few of them below.
Get how-to info in the IT Knowledge Base.
The IT Knowledge Base (KB) is home to hundreds of articles, custom UC how-to guides, FAQs, and more and is available 24/7.
Contact 24/7 Canvas Support.
24/7 support for Canvas will be available from the national Canvas Support team throughout Winter Season Days.
- Start a chat support session in Canvas. Click the “Help” icon in the left-hand navigation menu and select “Chat With Canvas Support.”
- Or call 24/7 Canvas Support. Dial (513) 556-HELP (4357) from your personal phone, or 6-HELP (4357) from a university phone on campus; then, select option 3. Replace with your text
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