IT@UC Technology Support Resources for Back to School

Technology – we can’t live with it, and we can’t live without it. As technology becomes a more vital part of our daily lives at the university, we rely on it more and more. But sometimes, technology doesn’t always work the way we want it to. In other words, “IT” happens. Getting the help you need is as easy as 1-2-3.

1. Check the IT@UC Knowledge Base.
   How-to articles on a wide array of topics from how to set up your UC email on your mobile device to instructions on how to install Microsoft Office.
   Link to the IT@UC Knowledge Base.
   
   
2. Chat with 24/7 Canopy support.
   Canopy offers 24/7 chat support. Phone and chat support are available 24/7 for Canopy tools such as Blackboard, Kaltura and Echo360. If you can't find the answer you need in the KB, start a chat.
   Link to start a Canopy chat help session.
   
   
3. Contact the IT@UC Service Desk.
   If you've visited the Knowledge Base and used the 24/7 Canopy chat support and still need help, contact the IT@UC Service Desk.
   
   • Submit: Login to submit a request.
   • Call: 513-556-4357 (HELP); or toll free: 866-397-3382
   • Email: helpdesk@uc.edu

Visit

www.uc.edu/back2it

for the services, resources and information to help you "get back to IT." Here's to a great academic year!