Days Past Due
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Action Taken
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16+
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Past Due Account Hold in Catalyst (prevents registration, transcripts, refunds) |
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Weekly Bill Due emails sent |
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Late Fees assessed on the last day of the month for charges >=16 days past due |
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45+ |
Accounts with an eligible balance are offered a Collection Payment Plan |
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Students will receive 5 email communications about their Collection Payment Plan Offer (Day 0, 10, 20, 30, 35) |
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Payment plan must be active before the offer expires (35 days) |
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81+ |
Payment Plan Offers expired and account moves to Internal Collection |
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Bursar Office Resolution Analysts begin outreach to discuss account balance and repayment options |
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86+ |
1st Phone Call |
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Call made to phone number(s) on file |
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96+ |
Collections Reminder Letter (C1A)
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Letter mailed to address on file. |
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111+ |
2nd Phone Call |
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Call made to phone number(s) on file |
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141+ |
3rd Phone Call |
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Call made to phone number(s) on file |
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180+ |
Collection Letter- Ohio Attorney General (CAG) sent |
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Letter mailed to address on file to advise students that their account could be placed with the OAG |
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Student has 30 days from the date the letter is mailed to pay the past due balance in full or contact the Collection's Office to discuss payment options |
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212+ |
Account placed with OAG |
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Student is no longer able to pay balance through UC. |
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Registration and Transcript blocks remain on account |
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