Days Past Due
|
Action Taken
|
|
|---|
16+
|
Past Due Account Hold in Catalyst (prevents registration, transcripts, refunds) |
|
| |
Weekly Bill Due emails sent |
|
| |
Late Fees assessed on the last day of the month for charges >=16 days past due |
|
| |
|
|
| 45+ |
Accounts with an eligible balance are offered a Collection Payment Plan |
|
| |
Students will receive 5 email communications about their Collection Payment Plan Offer (Day 0, 10, 20, 30, 35) |
|
| |
Payment plan must be active before the offer expires (35 days) |
|
| |
|
|
| 81+ |
Payment Plan Offers expired and account moves to Internal Collection |
|
| |
Bursar Office Resolution Analysts begin outreach to discuss account balance and repayment options |
|
| |
|
|
| 86+ |
1st Phone Call |
|
| |
Call made to phone number(s) on file |
|
| |
|
|
| 96+ |
Collections Reminder Letter (C1A)
|
|
| |
Letter mailed to address on file. |
|
| |
|
|
| 111+ |
2nd Phone Call |
|
| |
Call made to phone number(s) on file |
|
| |
|
|
| 141+ |
3rd Phone Call |
|
| |
Call made to phone number(s) on file |
|
| |
|
|
| 180+ |
Collection Letter- Ohio Attorney General (CAG) sent |
|
| |
Letter mailed to address on file to advise students that their account could be placed with the OAG |
|
| |
Student has 30 days from the date the letter is mailed to pay the past due balance in full or contact the Collection's Office to discuss payment options |
|
| |
|
|
| 212+ |
Account placed with OAG |
|
| |
Student is no longer able to pay balance through UC. |
|
| |
Registration and Transcript blocks remain on account |
|