|Days Past Due
|Past Due Account Hold in Catalyst (prevents registration, transcripts, refunds)
|Weekly Bill Due emails sent
|Late Fees are assessed on the last day of the month for charges >=16 days past due
|Accounts with an eligible balance are offered a Collection Payment Plan
|Students will receive 5 email communications about their Collection Payment Plan Offer (Day 76, 86, 101, 111, 121, 136, 141, 146)
|Payment plan must be activated before the offer expires (Offer available for 75 days)
|Collections Reminder Letter (C1A)
|Letter mailed to address on file.
|Payment Plan Offers expired and the account moved to Internal Collection
|Bursar Office Resolution Analysts begin outreach to discuss account balance and repayment options
|1st Phone Call
|Call made to phone number(s) on file.
|2nd Phone Call
|Call made to the phone number(s) on file
|Collection Letter- Ohio Attorney General (CAG) sent
|Letter mailed to the address on file to advise students that their account could be placed with the OAG
|Student has 30 days from the date the letter is mailed to pay the past due balance in full or contact the Collection's Office to discuss payment options
|Account placed with OAG
|Student is no longer able to pay the balance through UC.
|Registration and Transcript blocks remain on account