Days Past Due
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Action Taken
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16+
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Past Due Account Hold in Catalyst (prevents registration and refunds) |
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Weekly Bill Due emails sent |
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Late Fees are assessed on the last day of the month for charges >=16 days past due |
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| 76+ |
Accounts with an eligible balance are offered a Collection Payment Plan |
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Students will receive 5 email communications about their Collection Payment Plan Offer (Day 76, 86, 101, 111, 121, 136, 141, 146) |
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Payment plan must be activated before the offer expires (Offer available for 75 days)
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| 96+ |
Collections Reminder Letter (C1A)
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Letter mailed to address on file. |
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| 151+ |
Payment Plan Offers expired and the account moved to Internal Collection
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Bursar Office Resolution Analysts begin outreach to discuss account balance and repayment options |
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| 157+ |
1st Phone Call |
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Call made to phone number(s) on file. |
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| 187+ |
2nd Phone Call |
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Call made to the phone number(s) on file |
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| 214+ |
Collection Letter- Ohio Attorney General (CAG) sent |
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Letter mailed to the address on file to advise students that their account could be placed with the OAG |
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Student has 30 days from the date the letter is mailed to pay the past due balance in full or contact the Collection's Office to discuss payment options |
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| 245+ |
Account placed with OAG |
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Student is no longer able to pay the balance through UC. |
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Registration blocks remain on account |
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