Collections Timeline
| Days Past Due |
Action Taken |
|
|---|---|---|
| 16+ |
Past Due Account Hold in Catalyst (prevents registration, transcripts, refunds) | |
| Weekly Bill Due emails sent | ||
| Late Fees are assessed on the last day of the month for charges >=16 days past due | ||
| 76+ | Accounts with an eligible balance are offered a Collection Payment Plan | |
| Students will receive 5 email communications about their Collection Payment Plan Offer (Day 76, 86, 101, 111, 121, 136, 141, 146) | ||
| Payment plan must be activated before the offer expires (Offer available for 75 days) |
||
| 96+ | Collections Reminder Letter (C1A) |
|
| Letter mailed to address on file. | ||
| 151+ | Payment Plan Offers expired and the account moved to Internal Collection |
|
| Bursar Office Resolution Analysts begin outreach to discuss account balance and repayment options | ||
| 157+ | 1st Phone Call | |
| Call made to phone number(s) on file. | ||
| 187+ | 2nd Phone Call | |
| Call made to the phone number(s) on file | ||
| 214+ | Collection Letter- Ohio Attorney General (CAG) sent | |
| Letter mailed to the address on file to advise students that their account could be placed with the OAG | ||
| Student has 30 days from the date the letter is mailed to pay the past due balance in full or contact the Collection's Office to discuss payment options | ||
| 245+ | Account placed with OAG | |
| Student is no longer able to pay the balance through UC. | ||
| Registration and Transcript blocks remain on account |
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