Collections Timeline

Collections actions on a past due account.

Days Past Due                           
Action Taken
Past Due Account Hold in Catalyst (prevents registration, transcripts, refunds)  
  Weekly Bill Due emails sent  
  Late Fees assessed on the last day of the month for charges >=16 days past due  
45+ Accounts with an eligible balance are offered a Collection Payment Plan  
  Students will receive 5 email communications about their Collection Payment Plan Offer (Day 0, 10, 20, 30, 35)  
  Payment plan must be active before the offer expires (35 days)  
81+ Payment Plan Offers expired and account moves to Internal Collection  
  Bursar Office Resolution Analysts begin outreach to discuss account balance and repayment options  
86+ 1st Phone Call  
  Call made to phone number(s) on file  
96+ Collections Reminder Letter (C1A)
  Letter mailed to address on file.  
111+ 2nd Phone Call  
  Call made to phone number(s) on file  
141+ 3rd Phone Call  
  Call made to phone number(s) on file  
180+ Collection Letter- Ohio Attorney General (CAG) sent    
  Letter mailed to address on file to advise students that their account could be placed with the OAG  
  Student has 30 days from the date the letter is mailed to pay the past due balance in full or contact the Collection's Office to discuss payment options  
212+ Account placed with OAG  
  Student is no longer able to pay balance through UC.    
  Registration and Transcript blocks remain on account