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IT Insider: Get ready for new phones across campus

The IT Insider presents its March update

Hi! Here are the IT highlights for the month of March:

Would you like to receive this information as a monthly email?
Please sign up using the opt-in form.

Screen capture of IT homepage

New web templates for IT@UC website

The IT@UC website migrated into new templates late February. The site moved positions in the tree, to Redirects are currently in place for theIT@UC homepageGet Help pageBilling page and Accessibility Network homepage–and more are coming soon! Additionally, because of the refresh, the search function in "UC search" will need some time to register the new pages. We appreciate your patience while this occurs.

Please update your bookmarks, links in emails, and links appearing on other UC webpages. If you need help updating your information, please email the Public Information Office at

Thanks so much for your continued patience and support through this transition!

Office 365 logos

Office 365 email migration complete

After the final mailboxes migrate this weekend, the Office 365 email migration is complete! 

For a listing of Outlook educational opportunities, including, please log in to SuccessFactors Learning. Other Outlook training options include online training provided by Microsoft and in-person training sessions offered by the Staff Success Center.

Due to the integrated Office 365 spam filter, the Outlook for desktop/web Blocked Senders list and Junk Mail are now more effective. As a result, the weekly Spam Quarantine report will be discontinued–all quarantined items are stored directly in the Junk Mail folder. Refer to Microsoft's help article for help with junk mail/spam filters.

Message Encryption now uses the built-in Office 365 capabilities; please visit theOffice 365 Email Encryption KB article for more information on how to send encrypted messages.

Finally, the project for migrating content from Box to OneDrive is in the planning phase and we are finalizing a project charter. Look for more information in next month's newsletter.

A graphic outlines the four phases of UC's latest upgrade: wired network replacement, wireless network replacement, telephone replacement and electrical upgrades in network equipment rooms.

Successful pilot for Network & Telephone Refresh project

The Phase 3 Telephone System Replacement launched a successful pilot in February, replacing the phones in Kowalewski Hall. Look for telephone work to begin in Stetson, the new Lindner College of Business building, and the new Health Sciences Building (HSB) in the coming months. View more details about the phone project (including photos of the new phones) on the Network and Phone Refresh Schedule page.

Open laptop computer with Cisco AnyConnect VPN logo next to a hand holding a cup of coffee.

New SSL VPN Software

AnyConnect replaced Pulse Secure as the university’s official Virtual Private Network (VPN) solution on Friday, March 1. Unsupported access to PulseSecure ends Tuesday, April 30, 2019.

Please send an email to by Friday, April 26, that includes the usernames of students, faculty or staff members who require unsupported access to PulseSecure beyond April 30.

If you are experiencing issues with AnyConnect, please refer to the Troubleshooting guide for UC VPN or contact our Service Desk.

SQL Server, Windows 7, and Windows Server 2008 logos

Prepare for applications and systems reaching End of Service

Several popular operating systems will reach End of Service (EOS) in the near future, including SQL Server 2008 (7/9/19)Windows 7 (1/14/20) and Windows Server 2008 (1/14/20). View a complete list of Applications and Operating Systems Reaching End of Service in 2019 and 2020

Please start appropriate planning to upgrade or decommission systems prior to these dates. 

University policy requires that information systems be maintained to protect against vulnerabilities. Systems that reach End of Service (EOS) will not receive security or non-security updates from the vendor, typically resulting in catastrophic vulnerabilities within a short period of time.

Please contact the UC Office of Information Security with any questions or concerns.

computer screen with the word "security" and a hand pointing icon

Security Penetration Test scheduled for March 18-22

It’s time for UC's annual third-party external penetration (pen) test.
The pen test is scheduled for the week of March 18-22. This process will test UC's public-facing assets from the perspective of an authenticated attacker. We do not anticipate any problems; the scheduling of the test during Spring Break is a precautionary measure. There is nothing system owners need to do to prepare and it will be transparent to the user community.
Post-test, the Office of Information Security will communicate directly with system owners about remediation of identified vulnerabilities and misconfigurations. View the Vulnerable Electronic System Policy for scoring and remediation timeline requirements.
Please contact the Office of Information Security at if you have any questions.

Interior view of the new University Hall Location of Res Net

New location for Res Net on March 25

Res Net, the IT hardware and software support for students, faculty, and staff will be packing up and moving from their Medical Campus Location at 103 Kowalewski Hall in the James L. Winkle College of Pharmacy to their new home in 260 University Hall, opening March 25. The Main Campus Location remains at Suite 535 Steger Student Life Center on Main Street. Read more about the move in UC News.

Accessibility Network visual mark

Accessibility moves forward with liaison group

The Accessibility Network is partnering with representatives from each college, called "accessibility liaisons". This group will meet each semester to talk about accessibility goals and plans. Read more about the group in UC News.

UC Data Day

Data Day 2019

Registration is now open for the University of Cincinnati's 4th Annual Data Daysponsored by the University of Cincinnati Libraries and IT@UC. This year's theme is Diversity, Equity and Inclusion in Data. This event is free and open to the public.