MyDesk virtual desktop maintenance set for March 16

MyDesk virtual desktop (vDesktop) service, including remote access to many of the software options available in on-campus computer labs, will be unavailable from 8 p.m. to 11 p.m., Thursday, Mar. 16, during a planned maintenance window. The update will improve virtual desktop performance, reliability, and security.​​​​​​​

vDesktop connections through the VMware Horizon desktop client or HTML web client will not be available from 8 p.m. to 11 p.m., Thursday, Mar. 16.

• Students, faculty, and staff will not be able to start a new MyDesk vDesktop session during the planned maintenance window.
• Sessions already in progress may get disconnected between 8 and 11 p.m.
• You will be able to access MyDesk virtual desktops after the maintenance window ends.

If you experience any issues following this maintenance window, please contact the IT Service Desk.

• Submit a ticket.
• Or call us.
  • From your personal phone, dial 513-556-HELP (4357) or 866-397-3382; select option 2.
  • From a university phone on campus, dial 6-HELP (4357); select option 2.