MyDesk virtual desktop maintenance set for March 16
vDesktop service will be unavailable 8-11 p.m., Thursday, Mar. 16
MyDesk virtual desktop (vDesktop) service, including remote access to many of the software options available in on-campus computer labs, will be unavailable from 8 p.m. to 11 p.m., Thursday, Mar. 16, during a planned maintenance window. The update will improve virtual desktop performance, reliability, and security.
What you can expect
vDesktop connections through the VMware Horizon desktop client or HTML web client will not be available from 8 p.m. to 11 p.m., Thursday, Mar. 16.
- Students, faculty, and staff will not be able to start a new MyDesk vDesktop session during the planned maintenance window.
- Sessions already in progress may get disconnected between 8 and 11 p.m.
- You will be able to access MyDesk virtual desktops after the maintenance window ends.
Technical help and support
If you experience any issues following this maintenance window, please contact the IT Service Desk.
- Submit a ticket.
- Or call us.
- From your personal phone, dial 513-556-HELP (4357) or 866-397-3382; select option 2.
- From a university phone on campus, dial 6-HELP (4357); select option 2.
Related Stories
LastPass password manager now available for UC staff
May 17, 2024
The University of Cincinnati has partnered with LastPass to provide staff with enhanced password management services. This news article provides more details about the initiative launched on May 1, offering information and resources to help staff set up and use LastPass effectively for improved online security.
Can new rules in Ohio address a pharmacy staffing shortage and improve care?
May 17, 2024
The University of Cincinnati's Michael Hegener joined WVXU's Cincinnati Edition to discuss recent rules released by the Ohio Board of Pharmacy designed to address pharmacy staffing.
UC’s Dean Lawrence J. Johnson, a transformative figure in CECH, celebrates 25 years
May 17, 2024
The University of Cincinnati's College of Education, Criminal Justice, Human Services, and Information Technology Dean Lawrence J. Johnson retires this year after 25 years in the role (and 34 years with the college). In this article we look at his road to academia and journey to a transformative quarter century at UC.