UC to upgrade its ServiceNow service

The IT Service Portal (uc.edu/ithelp) and Knowledge Base (kb.uc.edu) may be intermittently unavailable from 1:15 to 5:15 a.m., Sunday, April 27, during a planned ServiceNow upgrade.

During the ServiceNow upgrade, you may experience intermittent access to:

• The IT Service Portal (uc.edu/ithelp) to submit a ticket for IT help or request an IT service.
• How-to articles in the IT Knowledge Base (kb.uc.edu)

You will have access to 24/7 Canvas Support:

• Dial 513-556-HELP (4357) or 866-397-3382 from your personal phone, select option 3. Or, dial 6-HELP (4357) from a university phone on campus. Then, select option 3.
• Start a chat support session in Canvas: Click the “Help” icon in the left-hand navigation menu and select “Chat With Canvas Support.”

If you experience any continuing issues following this maintenance window, please contact the IT Service Desk.

• Submit a ticket.
• Or call us.
  • From your personal phone, dial 513-556-HELP (4357) or 866-397-3382; select option 2.
  • From a university phone on campus, dial 6-HELP (4357); select option 2.

Featured image at top: Andrew Highley/UC Marketing + Brand