IT@UC 'Wraps Up' Year with Limited IT Support, Planned Maintenance

Plan ahead: Limited IT support during Winter Season Days

The IT@UC Service Desk will have limited staff available to respond only to IT emergencies and other major incidents during Winter Season Days. Phone and chat support for Canopy tools such as Blackboard, Box at UC, Echo360, Kaltura and WebEx will not be available while the university is closed for Winter Season Days.

To report an IT emergency during Winter Season Days (Thursday, Dec. 24, to Sunday, Jan. 3), please contact the Service Desk locally at 513-556-HELP (4357), toll free at 1-866-397-3382, or via email at HelpDesk@uc.edu. The Service Desk and 24/7 Canopy Support will resume normal operations on Monday, Jan 4, 2016.

For general support and self-help resources, visit the IT@UC Knowledge Base (https://kb.uc.edu). The Knowledge Base is a 24/7 resource where students, faculty and staff can find answers to their everyday technology questions.

More information about the Knowledge Base, eLearning Open Consultation Days (Dec.11 to Jan. 8) and other points of interest along the “Map to eLearning Excellence” in spring semester is available at

https://uc.edu/provost/priorities/elearning/canopy/map.html

.

Systems unavailable during several planned IT maintenance windows

In preparation for the start of spring semester, several systems will be unavailable during planned maintenance windows around Winter Season Days.

• 5-7 a.m., Thursday, Dec. 17: Blackboard, the university’s learning management system, will be unavailable. PLEASE NOTE: Fall semester 2015 grades are due Wednesday, Dec. 16, at 5 p.m.
• Saturday, Dec. 19, and Sunday, Dec. 20: Starfish, the early alert system within Blackboard, will be intermittently unavailable.
• 4 a.m., Monday, Dec. 21: The following services will be temporarily unavailable for approximately 15 minutes during a necessary network maintenance window:
  - Internet and network connectivity at UC Blue Ash, UC Clermont, UC East, remote locations of Hoxworth Blood Center, and Victory Parkway offices.
  - Video conferencing services.
  - Voicemail service to the entire university community.
  - VoIP (voice over IP) service to the entire university community.
  - Internet access at the Kingsgate Marriott Hotel located on the Medical Campus.
• 11 a.m.-3 p.m., Monday, Dec. 21: Echo360, the university's enterprise lecture-capture tool, will be unavailable.
  

More information is available at

https://uc.edu/ucit/outages.html

.