Member Services Staff

Campus Recreation includes multiple fitness spaces: Campus Recreation Center, the Fitness Center at CARE/Crawley, the Siddall Fitness Center, and Movement on Main. Our facilities offer many ways for members to get active – from cardio and weight equipment to group fitness, swimming pools, a climbing wall, and more. We look for teammates who uphold the same values as we do: Excellence, Ownership, Solutions Focused, Fun, and Teamwork.   

The Member Services Staff is responsible for granting access to the facility, processing and scheduling services and payments, selling memberships, and issuing equipment rentals. Staff members must provide members, prospective members, and guests with accurate information about University of Cincinnati Campus Recreation. 

• Granting access to Campus Recreation facilities (Campus Recreation Center and Fitness Center at CARE/Crawley) 
• Selling memberships, day passes, programs, packages, and Pro Shop items 
• Answer questions from members regarding facilities, memberships, and programs at the Member Services desk and over the phone 
• Process payments for memberships, day passes, programs, packages, and Pro Shop items 
• Enroll participants in programs 
• Issue equipment rentals (dip belts, basketballs, towels, etc.) 
• Enforce Campus Recreation policies 
• Attend Mandatory Spring and Fall All Staff Trainings that take place the week before school starts
• Assist in emergencies and non-emergencies
• Other duties as assigned 

• At least 16 years of age 
• Enrolled at a post-secondary institution or a secondary school at least part-time (one (1) or more credit hours if at a post-secondary institution), except for the summer term, or will be a registered student during the next academic term
• If selected for this position, candidates must be willing and able to obtain a Red Cross CPR/AED Professional Rescuer Certification, provided by Campus Recreation.

• Campus Recreation provides additional development opportunities for staff beyond job duties including the possibility to attend varying conferences at state, regional, and national levels as well as inner-departmental committee opportunities through our student-led organization, Recreational Development & Leadership (RDL). 
• This position may require early mornings, late nights, and holidays
• This position requires a minimum of 5 hours and allows for a maximum of 24 hours (non-international employees) and 20 hours (international employees) per week
• Skills acquired include teamwork, problem-solving, customer service, communication, and data processing/entry

• Teamwork - Collaborate effectively by listening actively, respecting diverse perspectives, managing conflict, taking accountability, adapting to change, and building positive working relationships to achieve shared goals
• Critical Thinking – Make sound, inclusive decisions by analyzing information, anticipating needs, prioritizing tasks, and communicating actions with good judgment in a fast-paced environment.
• Customer Service – Provide excellent service to members by answering questions and guiding them through the membership experience.
• Communication – Communicate clearly, respectfully, and effectively through verbal, written, and nonverbal communication, active listening, thoughtful questions, and timely requests for guidance.
• Career and Self Development – Set goals, explore areas for growth, apply feedback, display curiosity, and seek opportunities.
• Professionalism – Demonstrate time management, accountability, ownership, responsibility, and communication. Be prepared and dependable while showing dedication.
• Technology – Use Campus Recreation platforms for checking members in, membership sales, and program registration. 

• Standing – often 
• Talking – often 
• Walking – often 
• Bending – often 
• Pulling, pushing – often

• Pay rate - $11.40/hour
• 20% discount of programs and services (excluding Pro Shop)